Customer Care

Our Customer Care Team is here to help you.
Please email sherri@merchbirds.com
or call our office at 682.382.9492

Fulfillment Policy

Most orders ship within 5-7 business days after order is processed,
once shipped tracking information will be emailed to purchaser. 
If backorders or any issues arise with the order, a customer care specialist will reach out via email.

Shipping Policy

Orders will ship upon completion, time in transit is typically 1-3 business days once shipped.

Tracking information is emailed once your order is complete.

Return Policy

Due to all items on this store are produced on-demand, we unfortunately cannot accept returns.
Please make sure to check size charts before ordering. We apologize for any inconvenience.
Please reach out to our customer care team should you have any problems with your order!

Custom Orders

Don't see what you are looking for, no problem! We can help customize any garment as you wish.  You can add your school logo.  There may be additional costs associated with any additional branding options.  Merchbirds also can help with your School, PTA, Business branded merchandise needs.  Large or small there is no change in our commitment or communication.  We strive to show that your voice through design is heard.  Please contact us to find out more!

Fulfillment of all items are produced by merchbirds